99awln Privacy Policy

Who We Are

99awln operates the online gaming platform at 99awln.ws, offering cricket-themed slots, fishing games, live casino tables and crash titles to players in Bangladesh. References to "99awln", "we", "us" or "our" in this policy all mean the platform operator. If you have questions about this Privacy Policy, write to us at [email protected] — our team is available 24/7 via Live Chat and email.

Data We Collect

We collect only what is needed to run your account, process transactions and meet our compliance obligations. The table below lists the main categories.

We do not collect sensitive personal data such as health or religious information. We never ask for your full payment card PIN or bKash personal PIN.

How We Use Your Data

99awln uses the information above for these specific purposes:

• Account management: creating, verifying and securing your 99awln account.
• Transactions: processing deposits via bKash, Nagad, Rocket and Bank Transfer, and paying out withdrawals — typically within 37 minutes once KYC is cleared.
• Fraud prevention: detecting suspicious patterns, duplicate accounts and underage access.
• Customer support: resolving questions you raise through Live Chat or email.
• Legal compliance: meeting anti-money-laundering and responsible gaming obligations.
• Service improvements: analysing gameplay data in aggregate to fix bugs and improve game performance.
• Promotions: sending you bonus updates if you have opted in to marketing communications. You can opt out at any time from your account settings.

Legal Basis for Processing

Every data processing activity at 99awln rests on at least one of the following lawful grounds:

• Contract: processing is necessary to run your gaming account and fulfil transactions.
• Legal obligation: KYC document collection and transaction records are required by applicable law.
• Legitimate interests: fraud detection, security monitoring and service analytics — balanced against your interests.
• Consent: marketing emails or SMS messages, which you can withdraw at any time.

Sharing Data with Third Parties

99awln does not sell your personal data. We share it only where strictly necessary:

• Payment processors: bKash, Nagad, Rocket and partner banks receive only the transaction data needed to complete a transfer.
• Game providers: Spribe, PG Soft, Playtech, CQ9 and KA Gaming receive a session token — not your identity or payment details.
• Fraud & compliance tools: third-party services that check for suspicious activity receive device fingerprint data, not full account profiles.
• Legal authorities: we disclose data when required by a valid court order or regulatory request.

Payment & KYC Data

Why we need KYC documents

Before your first withdrawal, 99awln must verify your identity. Accepted documents are National ID Card (NID), Passport and Driving Licence. Our review team completes checks within 2 hours in most cases. Once verified, funds can reach your bKash or Nagad wallet within 37 minutes on average.

How payment data is handled

Wallet numbers and bank details are encrypted at rest and in transit using TLS 1.3. We store only a masked reference after a transaction is settled — for example, the last four digits of a bKash number. Full wallet numbers are never stored in plain text in our databases.

Cookies & Tracking

The 99awln website uses cookies and similar technologies to keep your session active, remember your language preference and measure site performance. We use:

• Essential cookies: required for login sessions and security checks. These cannot be disabled.
• Analytics cookies: page-view counts and error logging, stored in aggregate only.
• Marketing cookies: set only if you accept them via the cookie banner. You can change your preference at any time in your browser settings.

We do not use cross-site tracking pixels from social media platforms. The 99awln App (Android, version 2.4.10) uses only functional analytics; it does not embed third-party advertising SDKs.

How Long We Keep Records

We keep different types of data for different periods, based on legal requirements and operational need:

• Account data: for the lifetime of your account plus 5 years after closure.
• Transaction records: 7 years, as required by financial regulations.
• KYC documents: 5 years from the date of verification.
• Live Chat and email logs: 2 years from the last message.
• Device and session logs: 90 days on a rolling basis.

When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you.

Your Rights

As a 99awln player, you have the following rights over the data we hold about you:

• Access: request a copy of your personal data at any time.
• Correction: ask us to fix inaccurate account details.
• Deletion: request erasure of data where we have no legal obligation to keep it.
• Restriction: ask us to pause processing while a dispute is being resolved.
• Portability: receive your gameplay and transaction history in a structured, machine-readable format.
• Withdraw consent: opt out of marketing communications at any time — from account settings or by emailing [email protected].

To exercise any of these rights, contact our support team via Live Chat or email. We aim to respond within 10 business days. We may need to verify your identity before acting on a request.

Security Measures

99awln applies technical and organisational safeguards to protect your information:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in databases.
• Two-factor authentication (2FA) available for all player accounts.
• Internal access controls — staff see only the data they need for their specific role.
• Regular security audits and penetration tests by independent teams.

If we ever detect a breach that could affect your data, we will notify you by email within 72 hours of becoming aware of it, along with steps you can take to protect yourself.

Players Under 18

99awln is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, please contact us immediately at [email protected]. We will close the account and delete all associated data without delay.

Age verification is part of our KYC process. Any account that cannot confirm the holder is 18+ will be suspended until proof of age is provided.

Updates to This Policy

We review and update this Privacy Policy when our practices change or when legal requirements shift. The "Last updated" date at the top of this page always shows the most recent revision. If we make a material change — one that meaningfully affects how we use your data — we will send a notification to your registered email address at least 14 days before the change takes effect.

Continuing to use 99awln after a notified change means you accept the revised policy. If you disagree with any update, you may close your account and request deletion of your data before the effective date.

Reach Our Privacy Team

For any question about this Privacy Policy, a data subject rights request, or a concern about how 99awln handles your information, please get in touch:

• Email: [email protected]
• Live Chat: available 24/7 from any page on 99awln.ws or inside the 99awln App.
• Response time: we aim to reply within 1 business day for general queries and within 10 business days for formal data rights requests.